Convergys Appoints Marife Zamora As MD-APAC, EMEA

Convergys Corporation, the relationship management company, has announced the appointment of Marife Zamora to Managing Director for Asia Pacific, Europe, Middle East, and Africa for Convergys’ Customer Management business. Previously, Zamora served as the first country manager of the Philippines, and managed Convergys’ burgeoning presence in the Philippines.

“Our global clients want a greater Convergys presence in the international market, and accomplished professionals like Marife have helped us expand our network of state-of-the-art contact centers worldwide to meet that demand,” said Christine Timmins Barry, Senior Vice President of Operations for Convergys. “Marife managed the spectacular growth we have experienced in the Philippines and the additional responsibilities we announce today are a true reflection of both Marife’s success in the Philippines and our belief in her ability to replicate that success internationally,” said Barry.

In her new Managing Director role, Zamora is responsible for Convergys’ international customer management business, overseeing approximately 37,000 employees throughout contact centers in the United Kingdom, India, and the Philippines. In this global role, she is responsible for delivering superior service to Convergys clients and their customers, with the goal of growing Convergys’ international business.