Compass BPO Adopts Newgen's ECM Solution

Newgen Software Technologies, one of the leading providers of Business Process Management (BPM) and Enterprise Content Management (ECM) solutions, has announced the successful implementation of its ECM solution (based on Newgen OmniDocs) at Compass BPO, a third-party finance and accounting outsourcing firm from India.

Compass BPO needed to automate the manual exchange of information between its various departments. They needed to centrally store and manage the entire information, and provide easy rights-based access to information to all the offices of their customers across Europe. Compass BPO chose Newgen’s Omnidocs solution for Accounts Payable and Invoice Processing.

Talking about the implementation, Jayashree Nimkar, marketing manager, Compass BPO, said, “The solution drastically brought down the efforts and time spent in searching for the information. By offering a Web-based document management solution, we ensure our clients have complete visibility to the process at all locations. With this solution, our customers have achieved a drastic cut in turnaround times for processing their invoices”.

Newgen’s implementation at Compass BPO supports an entire gamut of processes including collaboration across the enterprise and processing paper-based documents, such as bank statements. With the implementation, sending electronic invoices to different offices became faster, well co-ordinated and tracking of the invoices became easy.

Speaking on the occasion, Diwakar Nigam, managing director, Newgen Software Technologies said, “This solution will enable Compass BPO to streamline its processes to sustain information integrity and availability, thereby leading to better productivity and faster decision making".

With Newgen solution, which supports more than 60 concurrent users, Compass BPO has obtained comprehensive benefits, which include improved process efficiency, far lesser data-entry errors and substantial cost benefits.