In a one-on-one with Biztech2.com, D K Sinha, chief manager-IT, The New India Assurance Co, talks about how ERP is going to add value to customer experience for the insurance company.
What are the latest technology initiatives at The New India Assurance Co?
We started our technology journey with front-line computation and later we consolidated the database with the adoption of data warehousing. While figuring out key technology processes, we discovered that it was imperative to opt for Web-enabled services as well.
Currently, we are thinking of revamping our IT landscape with consolidation and centralisation of applications and are looking at rolling out an ERP strategy to provide better services to customers. New India Assurance is looking at CRM as a very big initiative, especially in areas of customer retention and tagging of value-added services to various customer profiles.
Currently, we are focusing on open source and for this, we have partnered with Red Hat for Linux. We have been using this platform for corporate mails and messaging. We are also looking at promoting the roll-out of core insurance across 200 offices on thin clients in order to optimise cost and leverage other benefits.
How do you think IT can enable further compliance for your company?
Consolidation is a technique that can ensure compliance. New India Assurance was complying with IRDA regulations even when we were using legacy applications. We did face some difficulty in getting the incremental data flow from our branches to our head offices and then supplying the same to IRDA. Getting an MPLS/ VPN network was the first step towards improvement of this situation to ensure that data could be pulled smoothly from the operating offices to the head offices. Centralisation of applications has led to effective and efficient compliance.
How are you maximising on voice, video and data?
As the first step towards this, we have implemented MPLS/ VPN technology for Unified Communications. We have begun to realise the benefits of this technology as logging can now be done from a central location for any remote location.
What security initiatives have been taken at your end?
We have implemented perimeter-level security at the data centre keeping in mind our ERP strategy. As our network was not open to outsiders earlier, security wasn’t of paramount concern; however, with core insurance soon expected to see the light of the day, we are taking concrete security measures. As of now, we have got more than 200 RSA tokens for two-factor authentication.
What is the need of the hour for the BFSI sector?
Centralisation, B2B and B2C integration are the top three requirements of this sector. All applications have to be integrated to be able to service the requirements of business partners. For instance, an insurance company has a lot of tie-ups for servicing customers internally as well as externally and there has to be seamless communication among all stakeholders involved.
Updated Date: Jun 08, 2009 11:25:50 IST