2012: The Year Of Intelligent Business Operations

Because of business pressures, we can’t just do things the same way anymore. Organisations have to increase their situational awareness, sharpen their decisions, and quickly respond with goal directed adjustments and results. I expect to see the advent of more IBO supported by an intelligent business process management suite (iBPMS) starting with leading edge organisations and eventually permeating many organisations over time. This is a real change for organisations attempting to leverage intelligent, agile and responsive processes. I even see this tying to the “Internet of Things” where identification and intelligence is leveraged in new and innovative processes.

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The iBPMS: Really?
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With the emergence of social, mobile, presence and the cloud more people intelligence can be mustered to decisions, policies/rules, goals and radical process improvements instead of just polishing the stones (necessary, but not sufficient). In addition, machine intelligence can be embedded and/or surround processes to assist the humans in a near real time fashion. While both of these trends will be strong for 2012 and beyond, the addition of context sensitivity/pattern recognition will be enhanced to detect expected and unexpected conditions in and around the processes. This will allow businesses to be intelligently reactive and proactive in certain situations. The iBPMS contains strong aspects of all three, so this will become reality for some in 2012 and many in the up coming future.

The author is a Vice President in Gartner Research.

For more blogs by Jim Sinur, log on to http://blogs.gartner.com/