At HDFC Bank, a robot will soon guide you for cash withdrawal, deposit etc
To start with, HDFC Bank's first robot will have a limited role to play, and would be restricted to the role of being a receiptionist
In the past, India's private banking landscape have always been at the forefront in adopting latest technologies, be it core banking or adding new software, to spruce up their online offerings and improve customer services.
Now, with several international banks going a step ahead in launching humanoids, India's second-largest private banking entity HDFC Bank, too, has taken the lead and would soon introduce a robot at one of its Mumbai branch.
According to a report in The Times of India, HDFC Bank over the next few weeks would launch a robot under the project called AI (artificial intelligence) for which the first product is ready for deployment.
HDFC Bank's project AI is based on Bank of Tokyo-Mitsubishi's robot called Nao last year, and Mizuho Bank's Pepper, although the robot's name is being finalised by the Indian lender.
To start with, HDFC Bank's first robot will have a limited role to play, and would be restricted to the role of being a receiptionist. The robot will so in a very limited way deal with senior citizens for their personalised service, the ToI report said.
On the other hand, Mizuho Bank's Pepper already provides wide-ranging services besides analysing customer behaviour.
HDFC Bank's robot will offer options such as cash withdrawal or deposit, forex, fixed deposits and demat services displaying on the screen to persons coming into the branch, the report said.
However, the bank has provided its customers with a link where they can register a dispute related to credit card transactions.
Total income also rose to Rs 26,031 crore in July-September period of 2021-22, as against Rs 23,651 crore in the same quarter of the previous fiscal year, ICICI Bank said in a regulatory filing
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