Apple to supply parts to independent repair shops for first time

By Stephen Nellis (Reuters) - Apple Inc said on Thursday it will begin selling parts, tools and repair guides to independent shops to fix broken iPhones, a major change after years of lobbying against laws in some U.S. states that would have compelled it to do just that. Apple said the program, which should help ease heavy demand on Apple and its authorized partners to fix millions of cracked screens and fried charging ports, will launch in the United States before being rolled out to other countries.

Reuters August 30, 2019 00:08:06 IST
Apple to supply parts to independent repair shops for first time

Apple to supply parts to independent repair shops for first time

By Stephen Nellis

(Reuters) - Apple Inc said on Thursday it will begin selling parts, tools and repair guides to independent shops to fix broken iPhones, a major change after years of lobbying against laws in some U.S. states that would have compelled it to do just that.

Apple said the program, which should help ease heavy demand on Apple and its authorized partners to fix millions of cracked screens and fried charging ports, will launch in the United States before being rolled out to other countries.

The back flip means that independent repair shops will be offered official parts for out-of-warranty repairs at the same price offered to authorized service providers, such as Best Buy Inc, which perform warranty work.

Ben Bajarin, an analyst with Creative Strategies, said the move could create more opportunities for Apple to sell services or accessories if it encourages iPhone owners to hand down used phones to friends and family.

"That helps them get the product more affordably into the hands of more customers and increases the base," Bajarin said. "Every data point seems to say, if you get someone into the Apple ecosystem, they generally don't leave."

Apple's iPhone sales have declined in the past two fiscal quarters, but sales of accessories such as its AirPods wireless headphones and the Apple Watch, along with paid services like Apple Music, have helped make up for some of the revenue falls.

Independent shops have long complained that the high purchase volumes required by Apple to become an authorized service provider priced them out of the repair market.

The tech giant had previously lobbied against "right-to-repair" bills to supply independent businesses in several U.S. states, including New York and California, citing concerns about maintaining a high service standard. It earlier this year allowed all U.S. Best Buy stores to handle warranty work.

However, the unofficial repair industry that sprang up, using mostly aftermarket parts supplied by third parties, was sometimes unreliable.

The change only applies to iPhones, leaving out Mac laptops, whose troubled keyboards have required extensive repairs and prompted Apple to launch a special service program. And shops cannot resell parts to customers who want to do their own work.

Kyle Wiens, chief executive of repair guide company iFixit and a longtime advocate for right-to-repair laws, said "those are all reasons that right-to-repair legislation is still really necessary."

"This is Apple realizing that the market for repair is larger than Apple could ever handle themselves, and providing independent technicians with genuine parts is a great step," Wiens said. But, he said, "what this clearly shows is that if right-to-repair legislation passed tomorrow, Apple could instantly comply."

Apple said it tested the new repair program for a year with 20 businesses across North America, Europe and Asia. It did not give a timetable for the international launches.

The program will allow independent stores to set their own prices for repairs and also offer cheaper aftermarket parts. They will be required to return any collected broken Apple parts to the company for refurbishment or recycling.

The program will be free for shops to join, but they will be required to have an Apple-certified technician who has taken a free 40-hour training course and test provided by the company.

(Reporting by Stephen Nellis in San Francisco; editing by Jane Wardell and Steve Orlofsky)

This story has not been edited by Firstpost staff and is generated by auto-feed.

Updated Date:

TAGS:

Find latest and upcoming tech gadgets online on Tech2 Gadgets. Get technology news, gadgets reviews & ratings. Popular gadgets including laptop, tablet and mobile specifications, features, prices, comparison.

also read

Fed-up Lesbos islanders, migrants stuck waiting for Europe to decide
World

Fed-up Lesbos islanders, migrants stuck waiting for Europe to decide

By Lefteris Papadimas LESBOS, Greece (Reuters) - Crisis-weary residents of the Greek island of Lesbos and the thousands of migrants stranded there after this week's refugee centre fire are united by one thing - they all want to see the migrants moved off the island.

Shell halts offshore drilling as U.S. Gulf Coast braces for hurricane
Business

Shell halts offshore drilling as U.S. Gulf Coast braces for hurricane

HOUSTON (Reuters) - Royal Dutch Shell Plc began shutting some of its offshore drilling operations on Sunday in preparation for Tropical Storm Sally, forecast to become a hurricane before making landfall on Tuesday, the company said. Shell's offshore production was unchanged and all personnel remained on production platforms, company spokeswoman Cynthia Babski said. Energy producers and communities along the U.S.

Once an American foe, now a friend: OPEC turns 60
Business

Once an American foe, now a friend: OPEC turns 60

By Alex Lawler LONDON (Reuters) - In 1973, Arab members of the Organization of Petroleum Exporting Countries brought the U.S.