Airlines not to charge flat Rs 3,000 cancellation fee for cheaper tickets, says report
DGCA shot off letter to local carriers after reports said airlines were charging a flat Rs 3,000 for cancellation of cheaper air tickets
In a big relief to domestic travelers, airlines have said they have tweaked the flat Rs 3,000 cancellation fee rule for cheaper tickets after having received a missive from the industry regulator Directorate General of Civil Aviation, according to media reports.
The DGCA had shot off letter to the local carriers after reports said airlines were charging a flat Rs 3,000 for cancellation of cheaper air tickets.
A Times of India report says the DGCA has told these companies that cancellation fee should not be more than the sum of base fare and fuel surcharge. After the rap, the airlines have said they will now charge Rs 3,000 only for cancellation of tickets whose base fare and fuel surcharge together add up to Rs 3,000.
Civil Aviation Minister Jayant Sinha had also expressed his concerns over the issue. TOI report added that websites of majority of the airlines was carrying the Rs 3,000 flat cancellation charge which they have now tweaked.
The ‘Refund of Airline Tickets to Passengers of Public Transport Undertakings’ rule came into effect from 1 August 2016. It says: “The issue of refund of tickets by airlines has become a major source of grievance amongst airline passengers,” according to a PTI report.
The civil aviation authorities have received a large number of complaints from people who are opposed to such a move. These complaints mostly relate to delay in refund, amount refunded and policy of not giving a refund but adjusting the amount against future purchase of a passenger.
Besides DGCA, the Bureau of Civil Aviation Security has also identified 160 circulars for repeal.
The audit was carried out between August 20-22 after one of Jet's planes plunged several thousand feet while flying over Turkish airspace on the Brussels-Mumbai route on 8 August.<br />
With European investigators as well as Lufthansa, the parent company of Germanwings, acknowledging that the Germanwings Airbus A320 that slammed two days ago into the French Alps, killing 150, was most likely deliberately crashed by 28-year co-pilot Andreas Lubitz, questions are sure to arise on what can be done to prevent such a scenario from ever occurring again.