Air India tops in complaints on domestic flights made in first half of 2016

Domestic airlines reported flying 47.6 million passengers during the first six months of the current year (January-June), an increase of 22 percent from January-June 2015, according to data released on July 26, 2016 by the Ministry of Civil Aviation.

Source: Ministry of Civil Aviation

IndiGo, the leading private carrier, flew the maximum passengers during the first six months – 17.9 million – and had the largest market share of nearly 38 percent. Jet Airways and Air India had market shares of 17 percent and 15 percent, respectively.

Source: Ministry of Civil Aviation ; 2015

In 2016, the largest number of complaints (273) was made about the domestic flights of Air India followed by Jet Airways+JetLite (203) and IndiGo (104).

More than 50,000 passengers were affected by flight delays; compensation and facilities provided to them were valued at Rs 5,700,000. Vistara, the new airlines from the house of Tata and Singapore Airlines, reported the best on-time performance at the four metros: Bengaluru, Delhi, Hyderabad and Mumbai.

Source: Ministry of Civil Aviation ; *operations of Go Air only at Mumbai, Delhi and Bengaluru