Rail Budget 2015: 24x7 helpline number for passengers to complain on real-time basis

While introducing the Railway Budget in Lok Sabha, Railway Minister stressed that safety, passenger satisfaction and better amenities will be a priority for the government.

FP Staff February 26, 2015 14:19:49 IST
Rail Budget 2015: 24x7 helpline number for passengers to complain on real-time basis

While introducing the Railway Budget in Lok Sabha, Railway Minister stressed that safety, passenger satisfaction and better amenities will be a priority for the government.

Suresh Prabhakar Prabhu has said that an all - India helpline number, 138, will become functional to attend to the problems of passengers on a real time basis. This means that passengers will be able to call up for complaints while on trains.

Rail Budget 2015 24x7 helpline number for passengers to complain on realtime basis

Reuters

A mobile application to redress Railway-related complaints is also being developed.

Railways intends to start this facility on a pilot project basis on Northern Railway from 1 March 2015.

Based on the experienced gained and the feedback received from passengers, this will be extended to all Railways soon thereafter.

Railways has dedicated a toll-free number 182 for receiving security related complaints.

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