 "Rail Budget 2015: 24x7 helpline number for passengers to complain on real-time basis")
While introducing the Railway Budget in Lok Sabha, Railway Minister stressed that safety, passenger satisfaction and better amenities will be a priority for the government.
Suresh Prabhakar Prabhu has said that an all - India helpline number, 138, will become functional to attend to the problems of passengers on a real time basis. This means that passengers will be able to call up for complaints while on trains.
A mobile application to redress Railway-related complaints is also being developed.
Railways intends to start this facility on a pilot project basis on Northern Railway from 1 March 2015.
Based on the experienced gained and the feedback received from passengers, this will be extended to all Railways soon thereafter.
Railways has dedicated a toll-free number 182 for receiving security related complaints.
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