Analytics Segment Most Attractive In The Indian KPO Sector
The analytics segment appears to be the least affected by the global economic slowdown, thus making it more attractive than the other KPO segments.
The rate at which digital data is being generated today is growing exponentially, to say the least. The world’s installed capacity to store information will reach nearly 100 zettabytes by 2020, if it continues to grow at the current rate, according to a report by Policy Exchange, a UK think tank. Companies are now extracting value from their big data to gain actionable insights on their competition and business environment. Analytics has evolved tremendously and it is no surprise that it is currently the most attractive segment in the Indian knowledge process outsourcing (KPO) sector, as found by ValueNotes in their latest report.
In the report titled “Analytics: Financial Performance Review”, ValueNotes analyses the key financial ratios of pure-play KPOs with operations in India, that specifically cater to the analytics segment. “The analytics segment has stood up to the global economic slowdown remarkably well, and is currently the most attractive segment in the KPO sector,” says Arjun Bhuwalka, Project Manager at ValueNotes. He added, “The revenue of the companies, analysed in this report, increased rapidly at a CAGR of 38 percent from 2007 to 2011. For firms to capitalise on this high growth market, taking early steps to improve their financials will have a positive result in the long term.”
Financial indicators show that in 2007, the pure-play analytics companies in India urgently needed to take measures to improve their profitability and overall performance. Since then, these companies have successfully improved their financial performance despite the poor economic environment. These improvements peaked in 2010 but corrected to an extent in 2011 raising the question of whether the current performance is sustainable.
Rising operating costs reigned in, but cost pressures still exist: Operating cost increased till 2008 which resulted in a downward pressure on operating margins. Operating cost as a percentage of revenue increased to a high of 99 percent in 2008 and as a result, EBIT margins turned negative. Since then, companies have tightened their operating expenses.
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