New Delhi: ICICI Bank has been held grossly negligent by a consumer forum in New Delhi for allowing withdrawal of Rs 1.25 lakh from a customer's account without permission, and directed to return him the amount along with compensation of Rs 50,000. From the facts and circumstances, it is apparent that there is gross negligence and deficiency in service on the part of the bank which caused the heavy financial loss to the complainant. He is entitled to recover the amount withdrawn from his account from bank and compensation..., the South West District Consumer Disputes Redressal Forum said.
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