Skype to Refund Customers after Massive Outage

Skype Technologies, which suffered an service outage yesterday, will be refunding its customers who were unable to make calls during the 30 hours when Skype was down.

Crash affected millions of users

In a blog post, Chief Executive Officer Tony Bates said that outage rendered the service unavailable to almost all global users. The crash left a large chunk of Skype’s 560 million users with nowhere to go.

In a video on the Skype blog, Bates said “We now know what caused a number of clients to actually crash, we’ve been able to mitigate that crash risk and isolate that.” Skype has as of yet not mentioned the cause of the crash and have ruled out a malicious attack. Skype will be giving pre-pay and pay-as-you-go users a voucher for 30 minutes of free calling via email and active subscribers will get a week’s extra subscription.

As of now, Video group calling is still down, while Audio and Video calls as well as instant-messaging capabilities are now up. Skype may take some more time before it completely stabilized and has all the offerings online.

Published Date: Dec 24, 2010 03:19 pm | Updated Date: Dec 24, 2010 03:19 pm