Pesky callers will be blacklisted if complained against, says TRAI

The Telecom Regulatory Authority of India (TRAI) has been working towards getting rid of the menace of unsolicited calls and SMSes, and that is no secret. Now in a step further in that direction, the body has decided to get down to disconnecting facilities of those subscribers, who are found sending unsolicited communication.


The developments are part of TRAI's Telecom Commercial Communications Customer Preference (Twelfth Amendment) Regulations, 2013, that it released recently, and it comes into force with immediate effect.


As per the amended regulations, once a valid complaint has been made, the telecom operator shall disconnect all the telecom facilities provided to such a subscriber, after thorough investigation. 

Hoping for better services (Image credit: Getty Images)

Hopefully, no more pesky calls and SMSes (Image credit: Getty Images)



The National Telemarketer Register will include a blacklist for telemarketers and subscribers, wherein the names and addresses of such subscribers and telemarketers shall be taken down. The names included in this list shall not be removed before the completion of two years from the date of entry in the register. As for telemarketers in this list, access providers shall not provide any telecom resource to a telemarketer or subscriber, appearing in the blacklist. Once the names are entered, the agency maintaining the register will share the name and address of such telemarketers or subscribers with all the access providers. 


In October last year, the TRAI sought suggestions from mobile operators on ways to tackle the issue of unsolicited messages, and at the time TRAI Chairman Rahul Khullar had given them 15 days to comply. Khullar added that if the mobile operators did not respond within the stipulated time with their suggestions, then TRAI would have to decide on the matter. "I have a practical problem on my hand and I want practical solution," he said.