Nokia acknowledges Lumia 900 bug, offers swap option

In their ‘Putting People first’ blog post, Nokia has officially acknowledged the fact that the Lumia 900 has a software bug and they have already started to act on it. It has been a memorable few months for Nokia in the U.S. After an award-winning product introduction at CES, followed by an awareness campaign (in which they decked Times Square out in a range of colors), the stars were aligned for a successful sales start for the Lumia 900. The Lumia 900 got a very positive response from day one itself.


However, soon after this flagship device began selling, Nokia identified a software issue. In short, a memory management issue was discovered that could, in some cases, lead to loss of data connectivity. This issue is purely in the phone software, and is not related to either phone hardware or the network itself. As a proactive and prudent measure, the company has decided to take immediate action. They have already identified the issue, and have developed a solution for it as well.

Nokia raises the curtains on the Lumia 900

Sorting out a few issues, before I come to India



According to their official blog post, if you have already purchased a Lumia 900, there are two options available to you:

You will be able to update your device with the latest software via Zune on or around Monday, April 16th, or,  swap your current Lumia 900 for an updated Lumia 900.


They also issued an apology letter to those who had already bought the device. It read, "We apologize for any inconvenience this may have caused. As a gesture of good will, every individual who has already purchased a Nokia Lumia 900 — or who will purchase one between now and April 21st – will receive a $100 credit to their AT&T bill from Nokia. We believe the Nokia Lumia 900 is unlike any other smartphone on the market. It represents an exceptional balance of power, ease of use and value, all wrapped in one of the most stylish, striking designs ever."


Well, that’s definitely a humble approach from the Finnish giants and we’re hoping that the current phones will be free of the data connectivity problem, soon enough.

Published Date: Apr 11, 2012 06:30 pm | Updated Date: Apr 11, 2012 06:30 pm