My new laptop just doesn't seem to work properly; what should I do?##Karthik

Hi, I have just purchased a laptop. For the past few months, I have been having a problem with it. The system hangs once I connect any USB device or switch on the integrated Bluetooth. There’s no problem with WiFi or LAN though. Also, the MMC card reader does not work at all. I tried uninstalling and reinstalling the Bluetooth, wireless and USB drivers and even followed up with flashing the BIOS and reinstalling Windows 7 almost three or four times, but to no avail. Sometimes the DVD drive also malfunctions and it does not detect any CD or DVD disc inserted. I tried to get the laptop repaired from the service centre at Bangalore and they state that there is no hardware problem. I do not know what to do. My laptop is now just sitting pretty, but really not as functional as I hoped, and I’m not even able to take a backup of my hard disc to protect my data in case of a crash. Please advice. Regards.

Hello Kartik. As per what information you are giving me, the problem with the laptop seems to be with the hardware itself. You have also stated that you tried reformatting the entire hard drive, repartitioned it, reinstalled the operating system and even went to the extent of flasing the BION with the latest version. If your laptop is still not behaving well, it definitely is a hardware issue. To confirm this, you should try booting your laptop using a live operating system from Linux such as Ubuntu or Knoppix. After booting into the operating system, if the laptop works well in every aspect that you stated not working, then the hardware is fine and the operating system is to blame. But if you are still facing issues like you did when using Windows, then some hardware is definitely faulty.  

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If the service centre states that there is no problem with the hardware, ask them run the laptop without any issues in your presence. Alternatively, try recording a video of the problems you are facing to show the service center engineers that it does have problems.


Lastly, ensure that you are using the original operating system that was shipped with your laptop at the time of purchase or bought after that. If you are using a pirated operating system, then the laptop’s manufacturer has all the right to reject or deny any repairs and service for your laptop. Further on, if you are not satisfied with the service from the service center, then you could  approach the manager  and report/  the matter. I am sure your laptop will be serviced.

Published Date: Dec 20, 2012 01:10 pm | Updated Date: Dec 20, 2012 01:10 pm