'Aaple Sarkar', the Maharashtra state government's wesbite and app to address public grievances while ensuring participative governance, launched by Chief Minister Devendra Fadnavis on January 26th, got a good response on its maiden day. According to Hindustan Times, the site has got around 500 emails, most of which were complaints.
The portal and app being monitored by the Chief Minister's Office (CMO), is a platform for citizens to participate in discussions on the development of the state. The CM has directed the administration to bring down the complaints-redressal time down to 7 days.
According to the officer from the state IT department, the complaints received on the portal will be forwarded to the concerned departments for further actions. The government has identified around 32 departments among which the complaints will be forwarded. "Nodal officers, of the rank of deputy secretary, will be responsible for giving a time-bound reply to the applicant," said the officer.
Telling the paper of how the government plans to let citizens follow up on their complaints, the officer said, "The applicant will be given a code number, which will make it easier for him/her to follow up on the complaint. Apart from forwarding the communiqué to the department concerned, the CMO will monitor them to ensure the due dispersal of complaints."
At the moment, the time for redressal of the complaints is three weeks.