Facebook rolls out redesigned Help Centre

Facebook has given its Help Centre a facelift. Displayed since yesterday, the new look of the Help Centre with its big, colourful icons for Privacy Basics (Learn the Privacy Basics), See what’s new on Facebook, Report an issue, etc, is appealing. 

Big, colourful icons on the Help Centre

Big, colourful icons on the Help Centre

 

 

On the left hand side is a menu comprising Manage Your Account, Security, Apps, Games and Credits, and their sub-sections. The redesigned Help Centre makes navigation quicker within the main menu and its sub-sections. Every sub-section has the ‘Back’ option, which allows you to move back and forth easily.  

 

At the bottom of the main page, Facebook has listed out the most frequently asked questions - called Top Questions - such as those pertaining to the Timeline and resetting the password. Each question is linked to a page dedicated entirely to its corresponding aspect of Facebook. For example, if you click on the question “What is Facebook Timeline?” in the Top Questions list, you land on a page covering different aspects of the new profile layout, such as directions on how to set up a cover photo, or star stories you may want to highlight. 

Answers your questions on the Timeline

Answers your questions on the Timeline

 

 

Running lengthwise at the top of the page is a Search field, wherein users can enter their search queries, and find results to those in the space below. 

 

Recently, Facebook rolled out its new service, ‘Gifts’. This new service means that now users can send real-life gifts to their friends, be it good old chocolates, socks, coffee or other goodies. The way this works is: if it is your friend’s birthday tomorrow, you’ll spot a “give her a gift” link, and will be able to see a gift icon with the name of the friend and her profile photo. Once you click on the icon, Facebook displays the gifts that you could give to your friend for her special day, such as a Starbucks gift card, cupcakes or a teddy bear. The recipient of the gift then receives a notification on Facebook, asking them to enter the shipping address for the designated gift. Interestingly, in a few instances, the recipients are able to pick and choose the flavour and size of gifts such as cupcakes or a different style of socks. Recipients can also exchange the original gifts with something else of their choice. 

 

A couple of days ago, Facebook updated its Messenger service to version 2.0 for its iOS users. The new version of Facebook Messenger supports iOS 6, the latest version of Apple's OS, and can be used on the iPhone 5. As per the description of the update on the iTunes Preview page, the list of additions include the ability to swipe left anywhere on the app to quickly see who is available and send a message. iOS users can now add the friends they chat with the most, at the top of their Favourites list. The conversations section has a new look. Further, the app claims to offer improved speed and reliability, as also a host of bug fixes.