Apple issues an apology for sending false emails to customers about cancelled iCloud subscriptions

Days after an error led to false iCloud cancellation emails sent to subscribers, Apple has followed up with another note apologising for the bug and reassuring them that their plan remains in good standing. On Wednesday, a number of iCloud users received messages saying their subscription was discontinued. The bug appeared to mostly affect 50 GB tier subscribers, a report on Appleinsider website said. On Saturday, Apple followed up with the same users to issue an apology.

"You recently received an email incorrectly stating that your iCloud storage plan has been discontinued. Your 50 GB iCloud storage plan is not affected and will continue to renew automatically," the tech titan was quoted as saying. "We apologise for any inconvenience this may have caused. If you have any questions, please contact us," the note added. While some users were mistakenly told their iCloud plan was cancelled, others found errors if they tried to change their plan or manage their iCloud data.

The email confirmed that the 200 GB and 50 GB plans will remain unaffected and continue to function as intended. The email did clarify that the problem was caused by a bug does not shed any light on what caused this problem.

With inputs from IANS


Published Date: Apr 24, 2017 09:41 am | Updated Date: Apr 24, 2017 09:41 am