1. There seems a problem with the payment gateway while ordering the phone from the freedom251.com website. Why is this and how soon will it be resolved? Have sales stopped permanently?
This problem occurred on the morning of 18 February, consequent to the pleasant deluge of viewers where even the high performance servers of our payment gateway and our main server providers could not cope!! (There were 20 lakh requests on 18 February at the peak load and the total number of registrations received on the day were 3,70,15,000!!)
We addressed the problem on a 'war footing' and with the help of our associates, were back online by 6 am by morning on 19 February! Registrations have continued smoothly thereafter.
2. How many handsets have been sold so far?
30,000-plus and these were on Day 1, reflecting the fact that our payment gateway could not support the transaction load and as per guidelines, have been deposited in the nodal account with the payment gateway, where the company will claim payment only after submission of delivery proof.
We have had 3.7 crore registrations on Day 1 and 2.47 crore on Day 2 as of 7.49 pm.
3. Why has Freedom 251 got Adcom branding on the front panel? Is it being manufactured by Adcom? And why was the branding covered by a whitener? What was that for? Even if it was just for a demo and a sample phone why did the company fringe into other company products for that, why could they not they just order fresh samples from wherever they were trading?
We just wanted to show a sample/prototype of what the handsets will look like. This is not the final piece. We obviously wanted to provide "Made in India" handsets as that is the core of our vision. We did a quick and intensive search and located the components but regarding the touch plate, we faced a problem in view of its fragile nature in addition to the scratch-proof requirements of the piece.
Adcom is an Indian company and we were able to source from them. In view of the shortage of time and given that these were to serve only as prototypes, we went ahead. We will clearly mention that the final Freedom 251 manufactured/assembled in India will be identical in terms of specifications, ie no change! There may be some changes in curvature/button placements for aesthetics, if at all.
4. Deeper media investigation suggests Adcom is a local manufacturer of IT products and their spokesperson had no clue that their product is being re-branded and sold like this. This can be a potential lawsuit.
You may speak to Sanjiv Bhatia — the director of Adcom — and he will confirm the true version (of events) to you.
5. The promised preloaded apps for fishermen, farmers and women's safety are not present on the mobile handset that the media received.
These will be on the "Final Freedom 251" with our custom-designed new user interface.
6. The user interface icons are exactly like the Apple iPhone, including icons like web browsers etc, which can be construed as copyright infringement
As will be noted on a closer look, the UI, even on the prototype, is not identical to Apple. In any case, we will have our custom-designed new user interface for our Final Freedom 251.
7. The phone is not listed on the BIS certifications page, why is this?
Application is under filing and we expect to have the certification in hand well before delivery commences.
8. All 3G devices are supposed to be registered with Qualcomm as part of the licensing agreement but the Freedom 251 is not showing up, why is this?
At present we are using 'Spreadtrum' chipset, then why do we need to register with Qualcomm?
9. The phone is running on Android, but is not showing in a list on Android partners either. Why is this?
We are registered with Google Android Developers Platform (see below).
10. Can you provide a list of customer care centres as promised? The media is getting queries from customers about customer care centres; the only details they have found as customer support is an email and phone number.
11. If the actual phone is not ready, why was a re-branded different phone given to the media. Is the much hyped Freedom 251 a concept in the air only?
When we design a concept, we produce a prototype to demonstrate. Then we test the acceptability from the target audience. Once this is accepted, we take this prototype to the design house to design the chipset, the mould and then we decide on the actual add-ons like the buttons, the colour, screen quality etc. We did not distribute the handsets, we handed over prototypes to assess the acceptability and validate our concept.
12. How is the Indian government partnering with a company with no proven track record? BJP MP Kirit Somaiya has raised questions and written to both TRAI and the Ministry of Telecom to investigate the issue. This follows mobile industry body Indian Cellular Association's (ICA) letter to Union Telecom Minister Ravi Shankar Prasad on Friday to get to the depth of the issue, saying the rate could not be below Rs 3,500 even after a subsidised sale. They are willing to give all the technical assistance.
The Indian government is not partnering the company. We will comply with all required regulations of TRAI and telecom authorities in India.
13. What about the other handsets? People have been complaining about no delivery or even an order confirmation? Is this just a con game?
We have delivered Rs 1.7 crore worth of phones so far. In addition, PayU (the payment gateway) has received Rs 1.75 crore against our handset online bookings in Phase 1 and here, as we have committed, we will claim our money only after we complete delivery on 25 February, 2016, and after we submit proof of delivery.
14. Some mediapersons reaching the Ringing Bells office in Noida found it to be deserted. Is it even a genuine company with a manufacturing plant?
Our corporate office is at B44, Sector 63, Noida 201301. All are welcome to come to our office and we will be privileged to greet you!