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CRM software market grew 13.3% in 2014; Salesforce takes market lead

May 20, 2015

CRM software market grew 13.3% in 2014; Salesforce takes market lead

Buyers' preference for SaaS and strength in the sales subsegment kept Salesforce in the No. 1 position for the worldwide CRM market and raised the company to the No. 1 position in customer support. #Salesforce #Gartner #SAP #SaaS #Customer Relationship Management #CRM software market
567 Indians deported, 6,360 detained at the US border in 2013 and 2014

May 19, 2015

567 Indians deported, 6,360 detained at the US border in 2013 and 2014

As many as 567 Indians were deported to India by federal law enforcement agencies in last two years, while more than 6,360 Indians were detained at the US border during the same period as they tried to sneak into the country. #US #NewsTracker #North American Punjabi Association #Immigration and Custom enforcement #Right to Information Act in India
Building analytics strategy? Crucial aspects that CIOs should focus on

Apr 24, 2015

Building analytics strategy? Crucial aspects that CIOs should focus on

In an exclusive interview with Firstpost, Kurt Schlegel, research VP, Gartner, talks about the customer-facing analytics and how organisations can make it a part of their business model. He recommends that CIOs must to work together with BI/Analytical leaders and CMOs to build a successful customer-facing analytics strategy. #Interview #Gartner #analytics #CMOs #CIOs #BI #customer facing analytics
Mphasis, McorpCX to offer digital customer experience management services

Mar 24, 2015

Mphasis, McorpCX to offer digital customer experience management services

This partnership strengthens Mphasis' focus on customer experience strategy and services with Customer Journey Mapping, CX Transformation and Design, Voice-of-the-Customer Insights, and other capabilities. #Mphasis #CEM #digital customer experience management services #McorpCX
9/11, dot-com bust taught us that innovation is key, says MakeMyTrip's Rajesh Magow

Mar 23, 2015

9/11, dot-com bust taught us that innovation is key, says MakeMyTrip's Rajesh Magow

Magow tells Firstpost about his work, the challenges the firm faced in its initial years, the future plans and also about his passionthe adrenalin thumping world of sports #travel #E-Commerce #MakeMyTrip #Airline tickets #Success Quotient #Customer Delight #travel company #Rajesh Magow