Indian Railways asked to pay Rs 75,000 as compensation to passenger whose seat was occupied by others

New Delhi: The state consumer commission has asked the Indian Railways to pay Rs 75,000 to a man for the inconvenience caused to him when his reserved seat was occupied by unauthorised persons for most part of his journey.


The Delhi State Consumer Disputes Redressal Commission (SCDRC) has upheld the district forum's order which had asked the Railways to deduct one third of the compensation from the salary of the ticket checker who apparently failed to ensure that the reserved seat of the aggrieved passenger was not used by anyone else.

"The compensation of Rs 75,000 awarded by the district forum is reasonable and appropriate. The same has been awarded by considering the facts and circumstances of the case," the bench headed by the commission's president Justice Veena Birbal said.

Representational image. News18

Representational image. News18

The commission, however, refused to enhance the compensation awarded to Delhi resident V Vijay Kumar.

Kumar, in his complaint, said that when he travelled by Dakshin Express on 30 March 2013 from Visakhapatnam to New Delhi, his reserved seat was occupied by someone else.

Kumar, who claims to be suffering from knee-joint pain, had booked a lower berth.

It was alleged by Kumar that some unauthorised persons entered into the compartment and occupied his berth at Bina Station in Madhya Pradesh.


It was further alleged that the unauthorised passengers created lot of nuisance and caused inconvenience to him as well as to his co-passengers.

He tried to complain to the train ticket collector and other railway officials but no one could be found, Kumar had claimed in his complaint.

The district forum passed the order after the Railways failed to appear before it saying it was guilty of deficient service.


Published Date: Jun 04, 2017 10:37 am | Updated Date: Jun 04, 2017 10:37 am



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