Complaints regarding Air India in-flight food quality go down from 34 to 31

New Delhi: Complaints regarding the quality of food served on Air India's domestic flights have gone down to 31 in the previous fiscal year from 34 in the year before that, Rajya Sabha was informed on Tuesday.

File Image. Air India aircraft. Reuters

File Image. Air India aircraft. Reuters

In November 2015, the complaints regarding the food quality did not account for even three percent of the total 252 complaints received by the Government-run airline during that period, according to the data given by Minister of State for Civil Aviation Mahesh Sharma.

As per record, a total of 252 complaints were received in November last year on the domestic network of Air India and out of these complaints only six were related to quality of meals, Sharma said in a written reply.

The minister, in his reply, also said that punitive action is taken, based on the gravity of complaints after they are received.

Air India uplifts in-flight meals from reputed caterers, who also cater to other international and domestic airlines, Sharma said adding, surprised meat checks are carried out at the airline's premises to monitor uplift of meals with regard to quality, quantity, taste and presentation.


Published Date: May 10, 2016 04:51 pm | Updated Date: May 10, 2016 04:51 pm


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