FRANKFURT Twitter said on Tuesday it has resolved outages widely reported across Europe, the Middle East, Africa and North America that were caused by a glitch in a software update that affected the social network on computers and phones.
In a status update at 1800 GMT, Twitter said an "intermittent issue affecting some users" was related to "an internal code change."
"We reverted the change, which fixed the issue," Twitter said in a statement. There was no immediate way to determine whether full service had been restored for all users.
Some users who tweeted with the hashtag #twitterdown reported they had not experienced problems or that their service had been restored. Others said they were still having problems after Twitter's announcement.
Many pointed out that Twitter could not have been down for everyone since #twitterdown was among the top trending hashtagson the site.
Both Twitter's Internet and mobile services began experiencing outages concentrated in northern Europe around 0820 GMT.
Users from Scandinavia to Saudi Arabia to South Africa reported outages. India and Russia also suffered performance issues, according to a Twitter technical site.
Intermittent breakdowns later spread to the United States and Canada in the early part of their working day.
Sporadic disruptions continued at 1420 GMT, six hours after they first began to spread. At approximately 1745 GMT Twitter reported that some users were still having trouble accessing the service.
Fifteen minutes later the company announced the service problems had been resolved. A company spokeswoman had no further comment.
Even during the outage, services had been restored for some affected users, only to fail again.
Twitter Inc shares were down almost 7 percent in afternoon trading.
Twitter has come under increasing pressure to boost user growth and advertising revenue. It now has just over 300 million users but had its slowest user growth in 2015. It was eclipsed by photo-sharing app Instagram, which is owned by Facebook Inc and surpassed 400 million users last year.
(Reporting by Eric Auchard; Additional reporting by Yasmeen Abutaleb; Editing by David Gregorio and Bill Trott)
This story has not been edited by Firstpost staff and is generated by auto-feed.
First Published On : Jan 20, 2016 01:00 IST