Reliance Jio's call failure woes: Trai moots Rs 3,050 crore penalty on Airtel, Vodafone, Idea

In a setback to incumbent telecom operators, sector regulator Trai on Friday suggested imposing Rs 3,050 crores penalty on Bharti Airtel, Vodafone, and Idea for allegedly denying interconnectivity to newcomer Reliance Jio. Trai, in its recommendation to the Department of Telecom, said it has found the trio to be non-compliant with licence conditions and service quality norms given the high rate of call failures and congestion at interconnect points for Reliance Jio. [caption id=“attachment_2985786” align=“alignleft” width=“380”]  Reuters[/caption] It also noted that denial of interconnection by these operators to Reliance Jio “appears to be with the ulterior motive to stifle competition and is anti-consumer”. As per Trai’s recommendation, the penalty for Airtel and Vodafone works out to about Rs 1,050 crore each, while in case of Idea Cellular it comes to about Rs 950 crore. The regulator stopped short of recommending cancellation of their telecom licences saying it may lead to “significant consumer inconvenience”. The recommendation came on complaint by Reliance Jio that over 75 percent of calls on its network are failing as incumbents were not giving sufficient points of interconnect that would help complete calls. Trai in a detailed letter to the DoT Secretary said the action of the three incumbent operators was “against public interest”. When contacted, an Airtel spokesperson said, “We are continuously augmenting the PoIs provided to Reliance Jio and pace of augmentation has been the fastest ever done by us. Further we are in full compliance of the requirements of grade of service set by Trai.” Vodafone and Idea did not immediately offer any comment on the Trai recommendation. Emails sent to Reliance Jio too remained unanswered. Lashing out at the erring operators, TRAI went to the extent of saying that the non-compliance of licence terms and condition “warrants” recommendations for revocation of licence. “However, the authority is mindful of the fact that revocation of the licence will entail significant consumer inconvenience and therefore in view of the larger public interest involved, the authority recommends a penal action of Rs. 50 crores per LSA (circle)…,” it said. The regulator has recommended penalty of Rs 50 crore each for 21 of the 22 circles of Bharti Airtel and Vodafone (except J&K). In case of Idea, it has recommended penalty of Rs 50 crore each for 19 circles where the operator provides services. Jio has accused incumbent operators of providing less than required points of interconnections (PoIs) needed for its users to complete calls to rivals’ network, while operators charged the newcomer of unleashing a “tsunami” of free traffic on their networks. Interconnection enables mobile users to make calls to customers of other telecom networks and is, therefore, crucial for smooth functioning of mobile services. In a statement issued on 23 September, Jio had alleged that over 12 crore calls failed daily between Jio and the networks of Airtel, Vodafone, and Idea. As per quality of service rules, not more than five calls in 1,000 should fail due to network congestion. Late last month, as row between incumbents and newcomer Reliance Jio escalated, Trai intervened and issued show-cause notices to operators for call drops far exceeding the norm. It had given the incumbent operators ten days to explain why action should not be initiated against them for violation of service quality norms. In its reply to Trai, Idea said that the show cause notice is “defective, invalid, and premeditated” and reason for poor service quality is solely because of Reliance Jio. Airtel said that the notice was premature and it is making effort to augment interconnection. Vodafone cited inconsistent calculation made by Jio and delay on its part among reason for the row. The regulator has given a deadline of 17 October, 2016, to mobile operators to resolve the matter so that customers do not experience poor quality of service. Trai has observed high level of congestion in telecom networks leading to call failure on Reliance Jio’s network.