Chennai-based Uniphore launches speech analytics software for contact centres

Chennai-based speech recognition solutions company Uniphore Software Systems has launched version 2.0 of its speech analytics software solution, auMina. The solution enables contact centres drive critical business goals by analysing existing speech data to identify trends, predict outcomes and prescribe business process improvements. [caption id=“attachment_319928” align=“alignleft” width=“380”]  AFP[/caption] auMina is a speech analytics software solution that provides real-time actionable business insights, measuring and continuously improving agents’ knowledge, demeanor, sales skills and adherence to processes and policies. “With the deployment of auMina’s cloud based service, users can enjoy enterprise class solution at low costs. It also provides a real tangible return on investment and empowers businesses with the ability to accurately identify, analyze, predict and correct business problems in the shortest possible time,” the company said. “I am thrilled with the kind of response we have witnessed today from the eminent CEO’s, CXO’s, CIO’s and industry juggernauts. Speech analytics is the next big disruptive technology and our latest product auMina will revolutionise the entire ecosystem by enhancing the response quality and customer satisfaction of the contact centre  drastically,” said Umesh Sachdev, co-founder and CEO, Uniphore Software Systems. auMina supports over 25 Indian and international languages.